Vandana Tanu pioneers a digital health revolution

Vandana Tanu Pioneers a New Era in Digital Health

Vandana Tanu, a lead business analyst and product owner at Sky Solutions, spearheads the transformation of digital health systems.

• Modernizing Healthcare – Tanu tackles legacy software, regulatory bottlenecks, and fragmented data, ushering in streamlined operations.
• Smart Automation – Her initiatives prioritize usability and intelligent automation, ensuring that healthcare services adapt to evolving needs.
• Strategic Impact – By addressing inefficiencies, Tanu drives meaningful change across all facets of healthcare operations, paving the way for a more resilient digital ecosystem.

Through a combination of forward-thinking strategies and persistent effort, Vandana Tanu redefines how healthcare operates behind the scenes, setting a new standard for digital health innovation.

A focus on sustainable system architecture

Tanu redefines fragmented systems into cohesive, intelligent automation.

Platform‑driven transformation.

Tanu leverages Pega, Camunda, ServiceNow, Appian, and Bizagi to overhaul operations, embedding AI elements—natural language processing, predictive analytics, and decision engines—into each workflow. The result is end‑to‑end automation that elevates performance for administrators and patients, while delivering scalable impact across healthcare and adjacent industries.

Low‑code and no‑code for measurable outcomes.

• Boosts efficiency and data accuracy.
• Delivers clear operational gains through long‑term sustainability.
• Empowers clients to maintain and scale with ease.

Simplify complexity, empower clients.

Tanu “designs service delivery architectures that are resilient and adaptable.” Clients can scale confidently on a solid, sustainable foundation.

Transforming legacy systems with measurable impact

Revitalizing Healthcare Enrollment with Pega Automation

Background: A Legacy Burden

For years, a national health insurer relied on a Lotus Notes platform for enrollment changes, billing, and ID card requests. Manual, siloed steps caused inefficiencies and frequent delays.

Strategic Solution: Pega‑Powered Case Management

Tanu and her team implemented an automated platform that harmonized workflows, improved task visibility, and accelerated resolution times. The shift to intelligent automation enabled faster, more precise decisions across departments.

Key Impact Metrics

• Manual labor dropped by 80%
• Task‑routing errors fell by 98%
• Submission accuracy surged to 99.9% via automated retroactive corrections and AI rule enforcement
• SLA compliance rose by 92%
• Real‑time data flows through 834 transactions; Edifecs processes within seconds
• “Get Next” logic assigned tasks by skill, allowing teams to focus on quality outcomes
• Annual operating costs decreased by 65%

Operational Transformation

The new system supports instantaneous policy updates, efficient error handling, and seamless data exchange, reinforcing internal controls and member services.

Team Testimony

“For years, teams accepted a broken process. It took ten manual steps to trigger a single update,” Tanu recalled. “Automating that entire workflow transformed our operations. Teams now recognize the true value of their time.”

Creating user-centric business solutions

Tanu’s Empowering Systems Redefine Healthcare Operations

Broad‑Scale Business User Control

Tanu constructs platforms that decouple business logic from legacy code, furnishing non‑IT staff with direct workflow governance. This separation yields rapid, low‑effort updates, driving turnaround times upward by 70% in her latest rollout.

Secure, Vendor‑Driven Integration Expertise

• Specialty‑drug and diabetes‑management program integrations advanced through two‑way data flows that satisfied stringent compliance reviews.
• Those data flows expanded access to essential services while tightening eligibility verifications, cutting care delays, and improving benefit coordination across cross‑functional departments.

Adaptive, Change‑Ready Architecture Frameworks

By selecting inherently flexible frameworks, Tanu’s platforms enable insurers to manage frequent policy revisions and partner integrations with real‑time agility. Even as business demands evolve, system control remains preserved.

Visionary Quote

“Our objective is to build systems that respond immediately to policy shifts,” Tanu remarked. “Flexible architectures set organizations up for continued success, especially in healthcare.”

From technical foundation to strategic leadership

Transforming Healthcare Platforms with Tanu’s Vision

Foundational Experience in India

• Cognizant, Oracle, and Tata Consultancy Services – Built a robust base in technical analysis, solution design, and system implementation.
• Gained deep exposure to back‑end architecture and client delivery across diverse industries.

Modernization Battle in the U.S.

• Joined Sky Solutions and modernized large‑scale projects for major clients like BlueCross BlueShield.
• Coordinated process design across departments and standardized data workflows to lift operational efficiency.
• Led successful Pega implementations, especially modernizing legacy benefit systems using the Product Composer System (PCS).

Leading Innovation Today

• Directs transformation initiatives at Sky Solutions, driving innovation for healthcare payers, public‑sector agencies, and care delivery platforms.
• Teams modernize outdated systems, implement service‑oriented APIs, and integrate AI‑driven capabilities to boost operational efficiency, scalability, and responsiveness.

Insight from Early Roles

Early technical positions revealed holistic improvement opportunities and shaped Tanu’s current approach.

Perspective on Process Optimization

Tanu said: “I spent years reviewing the same claim errors. At some point, I realized the real solution wasn’t more inspection; it was fixing the underlying processes so we could deliver consistently better outcomes.”

Industry recognition and professional leadership

Tanu’s Trailblazing Tech Impact

Tanu’s expertise spans global tech accolades, internal awards, and public‑sector leadership, solidifying her reputation as an authority in modern, compliant solutions.

International Judging Roles

• Globee Awards 2025 (Technology) – Tanu evaluates worldwide innovations, underscoring her fluency in emerging trends.
• Stevie Awards for Women in Business – Tanu judges New Product/Service and Sustainability categories, reflecting her leadership in impact‑driven technology.

BCBS Achievements

• Star Award – Leading a specialty drug vendor integration.
• Recognition – Implementing advanced diabetes management systems.
• Colleague Insight – Subject matter expert in claims process architecture.

ServiceNow Federal Forum Representation

• Sky Solutions Presenter – Demonstrated ServiceNow‑based solutions for public‑sector use.
• Outcome – Translated technical advancements into scalable, compliant platforms.

Modernization Philosophy

Tanu treats modernization as an evolving opportunity, designing systems that evolve with policy shifts, patient needs, and audit demands while strengthening core platform reliability.

Key Quote

“A future‑ready system evolves with change,” Tanu said. “We build for growth enabling every step forward in compliance, performance, and service.”

Advancing healthcare technology for long-term value

Integrating AI into Claims and Service Platforms

Tanu now embeds artificial intelligence across claims and service systems to enable decision‑making in real time. By fusing automation, machine learning, and structured rule engines, she builds responsive frameworks that operate on live data streams.

Architectural Precision and Process Efficacy

Leveraging her extensive expertise in healthcare IT, Tanu tackles system design, business process optimization, and user experience with equal rigor. Her solutions focus on service logic, patient accessibility, and robust audit readiness.

Measurable Impact and Stakeholder Empowerment

• Well‑designed systems drive quantitative results across the healthcare ecosystem.
• Consistent accuracy and dependable delivery align with the demands of today’s patient‑centered, high‑efficiency IT environment.

Key Takeaway

Tanu’s approach demonstrates that precision engineering and dependable execution are pivotal for modern, patient‑centric healthcare operations.